Give us a call: 01489 348 020
Lighting Store is a trading name of C-Quip Ltd.
returning any product, please contact our sales department to obtain a returns
have received your completed returns form we will be in contact to confirm the method
of return. Any goods returned without reference to the returns number given
will be deemed as invalid.
of your order, in the unlikely event that you are not entirely satisfied with
the quality of the goods, you can return it to us within 14 days to obtain a
refund as long as they are in their original packaging, in perfect condition
and fit for re-sale. Goods to be returned for the above reason will be at the
customer’s own expense and apply to retail customers only.
to return goods originally purchased more than 14 days prior will be subject to
the discretion of Marine Lighting Store. A re-stocking charge may be made for
checking that goods returned are in their original packaging, in perfect
condition and fit for re-sale, and for any rectification which may be required
to render them fit for re-sale.
received are incorrect to the order placed, or are faulty when received, and a
refund is required, goods must be returned within 14 days of despatch date.
Claims for goods damaged in transit must be notified to us within 5 days of
your receipt of the order. When returning defective stock, we will organise
collection via courier, or refund postage only if pre-agreed.
guarantees the goods supplied for a period of 12 months from date of despatch
and will either replace faulty products (provided goods are returned to us for
examination if we request it), repair at its premises or supply replacement
parts at its option. This does not include lamps and other light sources, which
are deemed consumables, and faults or damage occurring from lack of care,
incorrect installation, mishandling or misuse. The Company accepts no
responsibility for incidental costs incurred by the Purchaser or any third
party in connection with the identification, return, repair, installation or
rectification of goods claimed to be faulty.
manufacturers may offer warranties in excess of 12 months, which will be
honoured by the company on a case-by-case basis.
have been custom made to client order, including non-stock items or colour
finishes, and goods which are not current stock models will not be accepted for
return. Many products are imported from around the world – we cannot send them
back, so unfortunately neither can you. Goods sold under our special offers may
not be returned for credit except in the case of faulty goods.
If you have
any questions on the returns procedure or are not entirely satisfied with the
service which you have received, please contact our sales department.
Marine Lighting Store is a trading name of C-Quip Ltd.
Contact Address – Marine Lighting Store, 8 Fulcrum One, Solent Way,
Whiteley, Hampshire, UK, PO15 7FE
Registered Address – 70 High St, Fareham, UK, PO16 7BB